DON'T BUY ON THEIR PLATFORM!!! I didn't receive my ticket and they won't give a refund only a worthless coupon. Last time I'll probably use StubHub. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. They said if I disputed it with my CC company they'll cancel my account with them. I am quite dissappointed. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Called back for refund. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Money down the drain. Of course! So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Very disappointed. Its a bull. I purchased tickets to the Olympic gymnastics trials in January 2020. Analytical cookies are used to understand how visitors interact with the website. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I don't want a damn coupon, I want my money back! This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. The parking pass was sent to me with in 5 mins. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Certainly they can see that my ticket barcode was not scanned somehow. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Stub hub fraud.. This cookie is used for the website live chat box to function properly. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. This cookie is set by GDPR Cookie Consent plugin. StubHub is taking a lot heat over the policy. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I'm going to contact my credit card to see what my options are. What does "100% guaranteed" mean these days? I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Hope someone from Spain make a demand withe the corresponding authorities. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . My girlfriend's 30th bday gift is being ripped off! We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Did you think about anybody besides yourself? Most of us didn't leave yet! You can get a refund from StubHub by calling their customer service line. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! BOSTON . StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Up the food chain with a supervisor, still nothing. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. She said to late sorry. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The suit explains how StubHub has changed its. I purchased a ticket in February for a concert for over $800. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. He reportedly paid $120 per ticket. I ordered the tickets less than an hour ago. I will NEVER use stubhub again! The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. How is this legal for them to keep MY money? Honor yours. (Not to be confused with a free alcohol section which would have been great). Combined with viagogo, we now span 90+ countries around the world. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. I have been trying to reach y'all about a refund. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. I wish I had read this before buying. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. For $2400 this is pure BS and will not stand. This settlement ensures that consumers will receive the refunds that they are entitled to.. Awful company that I hope fails soon. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Obviously the concert was canceled and I would like my money refunded. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. After the switch, you will enter the email address you use to access the community in order to reset your password. They said the money had already gone to the seller which is pure BS. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Now I'm done with them. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. what should I do? Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I'm returning the tickets and buying else where. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I called stub hub because my brother got the wrong seats for a concert. So much for the 100% guarantee. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. At NO stage did they advertise this game as a TBA or TBC date and time. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Now they are saying they will give us a coupon for events canceled. It is taking Stubhub about 120 days to process refunds. There were several other people at the event that had the same problem. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. What about Canada? I purchased tickets to the Olympic gymnastics trials in January 2020. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Unconscionable Money grabbers. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I got a COUPON worth 120% of my original order. Who should shoulder those cancellation costs? The cookie is used to store the user consent for the cookies in the category "Other. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. to see the game on TV? This website uses cookies to improve your experience while you navigate through the website. The 4 tickets were then sold to 2 customers. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Make the best possible case for yourself. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. You dont get to change the rules to suit you after the fact. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. That's literally the only way you can get your money back from these thieves. They still charged me fully for a canceled ticket transaction. However, from the date selection to the purchase the date was changed. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . Don't take NO for an answer! I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. You still ended up with my money, and I never received any value for that. Then over night, we lost our jobs and the shows were all cancelled. Stub hub is a 3rd party seller. This is pure fraud. I'm out $282 because stubHub won't stand refund. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law.