.wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. The process took 1 week. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive {"navigation\/item":"

\n How do I access my My Staysure account? - Staysure Support I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. I have not received my email confirmation, I didn't receive my documents in the post. Verification can help ensure real people write reviews about real companies. Working as a Customer Service Representative at Staysure: Employee Thank you for posting your comments. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. } At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. I always use Staysure for holiday insurance. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Anyone can write a Trustpilot review. They were rude, there was no consideration, no bereavement line. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. ) 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Verification can help ensure real people write reviews about real companies. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. office: Av. Thank you for posting your comments. Was put on a call back BUT this never happened. (Madrid), Espaa. Having problems? I would like to reassure you that Staysure take all feedback about our products and services very seriously. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .wsite-footer blockquote {} Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. The calls are non stop , its very busy and mentally exhausting . They are not authored by Glassdoor. Happiness score is 39 out of 100 39. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. - Email address - Full name - Telephone no. //--> .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} right: 0 !important; On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. The team leaders judged me not being in without any understanding. Stay sure have been helpful so far. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. The People Team. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. I started at Staysure as a sales agent nearly 6 years ago. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. We are investigating your comments and will contact you shortly. Wed like to hear from you. achieve performance targets across their product portfolio. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. I hope my friend who recommended me gets her 10 bonus !!! The HR Team. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Kind regards Ross Customer Service Manager. }); They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. If youd prefer to speak to a member of the team on, please call us on: Staysure hiring Customer Service Insurance Agent in Northampton Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Were available during the following times: ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) It goes against our guidelines to offer incentives for reviews. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. How to make a complaint | Staysure Need help? .blog-header h2 a {} TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} PDF Worth doing right Insurance Provider Have a fantastic holiday. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. If there is a problem with the password chosen this should be explained. - Sunday: 10am - 4pm. The calls are non stop , its very busy and mentally exhausting . Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. 2730-055 Barcarena, Customer Services Department Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. This was just batched in with any normal claim, just as if Id lost my purse. My sincere apologies for the frustration and inconvenience caused. Staysure Customer Service Representative interview questions & answers We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. I wasn't entirely happy with the service I got but I don't blame the staff for it. Create your My Staysure account, or login here. Isla Graciosa, 1 Full-time, Part-time . She had to cancel her holiday to undergo treatment and submitted a claim. Thank you. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. There was a slight downside of having to wait for about 10 minutes. If you need more help, please visit our FAQ Help Centre. Find Reviews. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Unhappy with your Staysure experience? Theres no jargon in our rights guides. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. A lot of pressures, every second of your day is reviewed! @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} . TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. If you need to cancel your policy please click here. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Staysure Travel Insurance Reviews | Read Customer Service Reviews of - Calling from outside the UK: 0044 1604 210 845 .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Here are 8 tips for writing great reviews. Then like us on Facebook and follow us on Twitter. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Still requesting further information whilst she was on her death bed. Saturday: 9am 5:30pm Worst company I have worked for and hope people take this review in and understand you will be another number. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Sunday: 10am 4pm, Christmas hours: '', var ASSETS_BASE = '//cdn2.editmysite.com/'; _W.storeEuPrivacyPolicyUrl = ""; Very friendly, nice people to deal with. Anonymous Employee in Northampton, England, I applied online. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. However, if you'd rather complain directly, you can use the above address to contact Staysure. If you need to cancel your policy please click here. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. _W.storeName = null; Were available during the following times: Warm regards,Siobhan. This was done because they said I owed them holiday which they asked me to take as compassionate leave. .fancybox-title {} It should be made more simple. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} You need to sharpen up the verification/activation mechanism. But the actual service once connected to an agent was excellent. function initFlyouts(){ Know your worth dont let money make you settle in a job who doesnt care about you. Simply go to the My Insurance section and choose which policy youd like to email to yourself. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Staysure Employee Reviews for Customer Service Representative - Indeed In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I had to deal with an out sourced company. As I was desperate I bought it. See if we've answered your question in our Covid Help Centre . You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. The initial purchase was fine. 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We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Have a fantastic holiday. Staysure 7 Nov 2022 - Remote Customer Service Representative . Were sorry that you felt unsupported during your time with us and wish you the best in your future role. New management pushing all good long lasting staff out. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} .wsite-phone {} Will look around for my next policy. You can see if your question is answered in our FAQs below or you can contact us today. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Thank you. Customer Services Manager, (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); One rule for one employee and another for another. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered #wsite-title {font-size:36px !important;} Bedford Road, Staysure Interview Questions (2023) | Glassdoor Policy purchased, but I am not happy. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. I contacted you twice. Wishing you all the best for the future. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. | Read 199,981-200,000 Reviews out of 200,383 . Weve helped millions of people find a resolution. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Information provided by various external sources. What a get-out-of-jail clause that is! 'active', I will only use them in the future. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. .mobile-nav .icon-caret svg { .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { There are also plenty of opportunities to develop into other area and for promotion. "560799075470977588", Quick and efficient service, very knowledgeable of medical conditions.Thank you. We hope this will continue to inform and provide insight to our employees on the decisions we make. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot