For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Holland America Line is HAL does listen (at times) to their cruises, so please tell them to allow this. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. Rest assured that your passport will be fully secured by our staff. A luxurious dining experience in a room graced with fine art and antiques. Celebrity does that and I wish HAL would too. 1-206-626-7353 to add services to your itinerary. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. LauraS Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Daytime dress is casual. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. We don't do spa or specialty dining. This topic is now archived and is closed to further replies. Reservations may be made on board by contacting the restaurant manager. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Offer and/or its terms may be modified or withdrawn without prior notice. will be located near the entrance to the pier area where you will be checking in your luggage. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Beach Towels to take ashore will be available upon arrival at the Gangway. Bidis essentially flavored cigarettes are not generally permitted entry. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Crew Appreciation and Service Charge Policy. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. The representatives will help you with luggage tags. No additional deposits will be due until final payment. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. what port is grand world voyage in todayoage, what is included in a 7 day complimentary cruise, what is the address of the dock that the ship, what is the address of the dock that the ship is tied, How to Find the Best Binoculars for Wildlife Viewing in Alaska. The best time to book your next cruise is while cruising with Holland America Line. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Yet another reminder why I'm a happy American Express cardholder: never having to worry about this issue. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. No more waiting for printed cruise documents. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. I'm going to have to remember that I have a $2500 hold on my card. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Shops On Board: A world-class shopping experience is just steps away. Do Not Sell or Share My Personal Information. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Local sales taxes are applied where required. And the run around I got when I asked about it, makes me regret picking Holland America. Have the post office hold your mail. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Every charge against your room bill, including the hotel service, can have your OBC used on it. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Some clearances will require face to face inspections, details will be communicated to you onboard. It happened to us once and we were very glad we had enough until getting reimbursed back home. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. I can see this is one cruise where we wont be splurging on extras. Where do they come up with such a ridiculous figure. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Am I right that this doesn't save you any money, just means you don't have to sign every time? I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Tours are available for purchase up to three days before sailing. Please note that this is a U.S. government regulation over which Holland America Line has no control. of getting by a scooter left in a hallway. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. its most convenient for you, 24/7. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. HAL reserves the sole right to determine the method of compensation made to guests. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. By The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. To celebrate Holland The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. You may find more information on our tours and shore excursion programs on hollandamerica.com. So you really can't count on any info you get! Usually there is a fee required. In order to make returning home as smooth and easy as possible, please take note of the following tips. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! party to be disembarked in a non-U.S. port. Hi! The Wireless Maritime Service system is available for use when the ship is in international waters. You can always your OBC in the shops, Exploration Cafe (books). In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. At some point in your travels you may experience an emergency. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Book and save with our Have It All cruise fare. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Dining venues vary by ship. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. Transfers are available to Flight Ease guests and to guests who have independent flight plans. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. Other exclusions and terms may apply; void where prohibited. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. Limited time offer, Savings for Onboard Bookings Only. 2. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Keep these items close at hand in your purse or jacket pocket. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Cash is accepted in our casinos. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. ), and spa treatments. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. If you enjoy indulging in onboard massages, pedicures, and facials, then youll love our Greenhouse Spa & Salon. Nurture your well-being with some well-deserved pampering at sea. From time to time guests encounter transportation delays in getting to their cruise ship. Thanks everyone. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Our activities to protect the environment have not gone unnoticed. Guests are urged to complete the Online Check-in process before leaving home. Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. For many years we have emphasized environmental stewardship and conservation in our operations. I know because I checked. If you charge in excess of the held amount, the accumulated excess charges will be added to your pre-authorized amount at the end of each day. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Shore Excursion credit must be used on corresponding cruise and is non-refundable. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. You will have just 1 receipt showing up on your shipboard account. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Holland America Line reservesthe right to substitute products when specified brands are not available. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. (Required for kids and tweens ages 3 12). Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s).