o Discover . Opens in new window. /Tx BMC 0.749023 g 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. f Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream There is no replacement fee for lost or stolen Go Passes. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Warriors Ferry / Chase Center Service EMC balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. EMC Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Please note that, Caltrain has a proof-of-payment system for fare enforcement. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. I'd calculate your estimated usage and only put that amount on the card. REFUNDS. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Mail the ticket(s)toBART's Treasury Department. All rights reserved. /Tx BMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. If you have a question, please call (510) 464-6841. No. Log in to your profile to sign up for occasional updates. /Tx BMC Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Otherwise, you will be logged out automatically. Fares are for one-way travel. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. How can I manage the account on their behalf? Choose to stay logged in or to log out. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. For more information, call the BART Treasury at (510) 464-6841. I would love to consolidate all the cards into one card. If you are still having trouble with your Go Pass, please contact us at. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. EMC EMC Pay With No service to Chase Center atthis time,stay tuned for updates. f You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. f However, each Go Pass user will only get two replacements per calendar year. Will the toll lanes reduce traffic jams? Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. However, money added since then does not show on the account, as weve not used the cards. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. EMC safe parking at hotels near Oakland Airport?? It is available for free to eligible university, and hospital employees. Learn more about our privacy policy. You can add value, see what's on your card, and see recent transactions. This is one option for using up the funds on a paper ticket you own. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Refunds are subject to the fees in Section 10. Use the app to manage your cards. Getting dinner in Oakland this Fridaywill I get robbed? Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. endstream endobj 185 0 obj <. 2020, Metropolitan Transportation Commission. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. 2020, Metropolitan Transportation Commission. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Then take a long joy ride on Caltrains. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. What a scam! Then when you exit, Caltrains will tell you that you have a negative balance. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". /Tx BMC 0 0 10.1455 10.364 re No. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. I dont think you can get back the basic Suica fee either. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream If you ever lose your card, well replace it and restore your value for a $3 fee. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. EMC If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream The VTA Smart Passallows unlimited travel on VTA buses and light rail. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . EMC The site navigation utilizes arrow, enter, escape, and space bar key commands. He started his journalism career as a sports editor in Iowa in 1975. more. So what you could do is to rack up a negative balance to offset the $3 fee. Note that only cash value can be directly transferred. Phone. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Only registered Clipper cards are eligible for refunds. Registering your card protects your card balance and allows you to set up an online account. HD 0UR K(EP%xg:#6(=VU-zTqwn?p The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. EMC All rights reserved. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. f I only pray theyre still there. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. No service to Chase Center atthis time,stay tuned for updates. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Each Smart Pass user only gets one replacement per calendar year. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Can I have more than one card in my Clipper account? `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream You can have multiple adult cards associated with a single account. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). I no longer need to use Clipper. /Tx BMC If you forget to tag on and/or off, you will be subject to citation. No they don't keep cash at the stations. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Phone. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Refunds are subject to the fees in Section 10. HD 0UR K(EP%xg:#6(=VU-zTqwn?p When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.DHR!"g/ Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Otherwise, you will be logged out automatically. E\\y\F@B.THH!*o* For three bucks, just consider it a cheap souvenir. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Authorize payment below. Enter and space open menus and escape closes them as well. Clipper cards will hold a maximum of $300. You can have multiple adult cards associated with a single account. Get Morning Report and other email newsletters. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. E\\y\F@B.THH!*o* Clipper App. They are. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. H*2T0T3415Rf& You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Key Clipper information translated to Chinese. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream This option helps you avoid paying for postage and is the most secure option. Location of mushroom dispensaries in Oakland? Key Clipper information translated to Spanish. Clipper says it does not take funds away, even if. Here's what you need to know. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is a regional transit card that can be used on all transit in the Bay Area. Include the card number in your description. Options to Oakland Airport from Union Square. Be sure to review the paper ticket fare chart at the station. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. It is not available to students or postdoctoral scholars at this time. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. If you don't want to deal with that, just pay the $3 to get the card. Where to Use On 24 transit services and more. How can I cancel my card and get a refund? Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Treasury will mail you a check. There is a 50 cent surcharge per trip for paper tickets. A Station Agent canhelp process a ticket refund request. Hope this doesn't break the bank for you. 0 0 10.1455 10.364 re Get it back from them when you plan your next trip to San Francisco. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. For defective cards, no fees will be charged. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Your session is about to expire due to inactivity. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Should I stay at a hotel near the airport? So take your balance down to $1.50. Skip top navigation. You have to fill out a form. 0 0 10.1455 10.364 re $15.29. Skip the side navigation menu and go to the main content. Pay With Clipper saves money. H*2T0T3415Rf& Then you wouldn't have to bother about a refund. For more information, including fines, please see Caltrain's fare evasion policy. H*2T0T341f& If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. /Tx BMC Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Up and Down arrows will open main level menus and toggle through sub tier links. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Registration is easy, and its free. One beep means you have tagged on, and two beeps mean you have tagged off. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream As others have said, you can get it on the Clipper phone app for free. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Learn more about our privacy policy. E\\y\F@B.DHR!"g/ Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Q&A: Highway 101 express lanes opened Friday. H237402VH2P0P04341Qf& However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Paper tickets balances cannot be transferred onto a Clipper card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. E\\y\F@B.THH!*o* 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. EMC Clipper is the all-in-one transit card for the Bay Area. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC H*2T0T341f& However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. If your card is registered, contact us so we can block your card from further use. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Discount Cards For youth, seniors, people with disabilities and low-income adults. After that, you need to tag on and off for each ride. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. A reader in a prior column thought $300 had disappeared from an account. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. EMC People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Registration is easy, and its free. Only registered Clipper cards, are available for refunds. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Clipper is committed to protecting your privacy. 0.749023 g /Tx BMC Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. EMC A reader in a prior column thought $300 had disappeared from an account.