What are the terms of General Admission (GA)? Ticketek may charge a reasonable fee for the replacement of tickets. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Why is there a time limit when I buy tickets? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . My Ticketek Gift Voucher has no Voucher ID? By clicking this link, a web page will be displayed containing your ticket. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Change of mind is not an approved reason. If this does not answer your queries, our friendly team will be happy to assist. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Gift Vouchers can be purchased for specific events when available. They must present the relevant concession documentation at point of purchase and upon entry to the ground. No, for the first release, the app will only be an iPhone app. How do I add my mobile tickets to the Ticket Wallet? What happens if my phone is out of battery or my network coverage is low when I get to the venue? Ticketek Online Terms of Use and Privacy Policy. What does General Admission (GA) mean? You can purchase and reserve tickets in any combination up to the ticket limit for the event. To do this, please check the 'keep me signed in' box when you log in. Am I able to 'top up' my Ticketek Voucher with more credit? When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. We liaise closely with event organisers on matters related to ticket scalping. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Where do I select Mobile Ticket delivery? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. In most cases, a GA ticket is a standing floor ticket. You will need to provide some form of ID so that staff can access your Ticketek account details. All rights reserved. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Please see our tutorials on how to reserve seats in the AFL Reserve here. Change My Location Tickets will not be issued to persons other than the credit/debit card holder. How can I get Ticketek to sell tickets to my event? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Don't forget to bring your ezyTicket to the event. If you arrive late, you may not be admitted until a suitable break in the event. Your barcode number can also be found via your online account here. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Venue/City Box Office - collect tickets when you arrive in New Zealand. Proof of purchase may be required for any refund or exchange. Log into your My Ticketek account and make sure all the details are correct. Select an event category type from the Genre drop-down menu and click 'GO'. We will be in contact with you within two business days of receipt of this information. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Limitations on number of tickets purchased. Tap the trash can at the top right of the event pass to shred the event pass. What will happen if the barcode is sent to a non-smartphone? Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! What if a show is cancelled or postponed? Once you have logged in, update your information. <> Yes, you are able to use multiple Ticketek Gift Vouchers. If there is no connectivity at the venue, can Passbook tickets still be accessed? Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Can I purchase tickets through the mobile site? Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Can I request a refund if I change my mind about attending the event? Can I request a partial refund on my purchase if I have selected Refundable tickets? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Make sure the backlight on your phone is set nice and bright. Can I delete the details of my saved credit or debit card? {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Ticketek recommends that you select Registered Mail for these events where available. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. You can find information on how to access your Mobile Membership through the AFL Live App here. When can I request a refund if I have purchased Refundable tickets? For more detailed instructions on reserving a seat, please see our help page here. You may also wish to consider taking out a relevant insurance policy to . Some events have more than one price type. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Please wait a few seconds for it to load. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Are there any events I can't use my Ticketek Gift Voucher for? What are the terms of concession tickets? Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. If you purchased online or through our call centre please contact Customer Service for further assistance. These tickets will be cancelled and reissued in the name of the new ticket owner. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. You now have the option to have your sign in details remembered for your next visit. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Who is entitled to a concession or child ticket? I've sent an invitation but some or all of my friends did not receive their emails. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Why does the app ask to use your current location the first time it's opened? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. endobj What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). endobj How many tickets can be delivered by Mobile Ticket delivery? Tickets will be available to purchase, once onsale, through Ticketek. Sign In Join today Please note: AFL House is currently closed to the public. Why can my friends (invitees) only purchase the held tickets one at a time? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. How do I arrange for a new membership card to be sent out? Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Can I use text or download images, photos and videos from the site? Will AFL Membership dining have a priority system in place to access tickets? Write a review Ask a question. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Can I use a device larger than a mobile phone (e.g. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Invitee A changes their mind and does not proceed with their purchase. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Full Ticketek Refundable terms and conditions of sale can be viewed here. When attending the event ensure you can present your card on request. Invitee A starts purchasing two seats from hold. The user will not be able to view the ticket. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. My Ticketek Ticket Delivery. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Check you can log in and have your passwords ready. How do I find my tickets once they are in Passbook? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Requesting a password reset during the on-sale will use your time limit. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. <> You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. My tickets have not arrived after a reasonable amount of time, what do I do? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Please ask your friend to check their junk mail. Have more questions about Ticketek Gift Vouchers? Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. For security purposes, you must still enter your password when purchasing or updating your account details. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. How do I save my credit or debit card details? The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. How long are my friends seats placed on hold? You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Note that Mobile Ticket delivery may not be available for every event. Please try again, or try reducing the number of tickets you have selected.