The company blamed the difficulty of recouping from sellers during the pandemic. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The coupon, of course, expired in 12 months. I deleted my account. Sign up for ClassAction.orgs newsletter here. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. StubHub sued over COVID-19 change to its FanProtect guarantee scheme Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Ticketholders brought a lawsuit against the company, demanding that they get cash . I had to do all the work, not them. Paul Sawers / VentureBeat . Top Class The new policy offerers a coupon. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. What happens when an event is canceled? : StubHub THEIR GUARANTEES ARE A LIE. 'You're stealing my money': StubHub leaves customers feeling screwed Sign me up! Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. StubHub is represented by McDermott Will & Emery LLP. With the complete shutdown of large gatherings, countless businesses are being impacted. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Did StubHub's changed ticket refund policy violate Mass. law? 2. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Those with tickets to canceled events will get a credit of 120% of the purchase price. However, it will likely face a significant amount of litigation. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . They said it would take up to 30 days. BOSTON . The first person I spoke with said that the tickets had been sent. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Some StubHub Customers Getting Cash Refunds | PYMNTS.com No refund or voucher has been offered. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 FALSE. We aim to provide readers with the most up-to-date information available about today's consumer products and services. This is not a solicitation from a lawyer. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. At the same time, buyers expect immediate refunds. status of any class action settlement claim. In April, when the suit was filed, MLB had . I am not paying for this $500 nonsense. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. ADD ME PLEASE! Get buying tips about Ticket Websites delivered to your inbox. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. According to the complaint, such was the case until the coronavirus pandemic became the new reality. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. In March 2020, as the scope . StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. A link has directed you to this review. Add me I had cancelled tickets in Arizona last year. StubHub Settles For More Than $9.5 Million With Customers Denied Cash CEO Baker is just another crook collecting money he never earned. I went thru proper channels and they lied about refund. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Print. drug injury lawsuits and product liability lawsuits. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Last Updated on May 5, 2021 by Dave Clark. StubHub Class Action Settlement to Provide Credits For Tickets However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. We value your privacy. The plaintiffs may also opt to file a lawsuit on their own. For more information about reviews on ConsumerAffairs.com please visit our Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. How to Request a Stubhub Refund [98% Success] - DoNotPay Moreover, the company will be forced to refund its customers. Class Action Lawsuit Filed Against StubHub - Law Cities McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker ConsumerAffairs is not a government agency. StubHub to refund over $3 million to more than 8,500 Colorado customers For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Your email address will not be published. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. It is ridiculous. settlement administrator or your attorney for any updates regarding McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. The suit also calls for a return of customer trust. Please add me to this class action against STUB HUB. your claim status, claim form or questions about when payments are In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. If the other driver has minimum liability coverage, can I still sue them? The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. I am still awaiting a refund for a Nets game postponed in December. StubHub refund ruling highlights Calif. precedent companies despise The suit explains how StubHub has changed its. I want my damn money from the purchase of my tickets!!!! This is the first time I have been using this website. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Who should shoulder those cancellation costs? It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Still have tickets to the cancellation. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. that reports on class action lawsuits, class action settlements, It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. According to the filing, McMillan purchased two tickets to an NHL game in early March. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. In response, he received a refund in the form of a coupon worth 120% of the original price. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. I was denied my request for a refund. All Rights Reserved. Do not use STUBHUB, they are not an honest business. And the seats they offered were listed for $30 less than the ones I purchased. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. Please add me I lost roughly $600. I listed tickets and never heard back that they sold. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Get the latest news on COVID-19 delivered to you. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. I chose CC.