", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). I love to brainstorm and hear other people's ideas and expand on them! Is was good kit much to expect and they want you to answer must research. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? I got chat interview with Qantas. An online application process followed by a request to submit a video interview with customer service related questions. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Firstly it was a one on one interview. What kind of businesses? ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". Be the first to find this interview helpful, 1. why do you want to be a customer services? Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . In each of those roles, the key to my success was mastering the business and the products that I worked with. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Did you do anything notable? View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Then we had group activity and interview with a Qantas staff. Options for mobility and medical assistance and first-time flyers. Wow! Anonymous Employee. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. What is the interview process like at Qantas. 1. The first part is an online interview. Will you cover the medical costs. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Work life balance is great. I interviewed at Qantas (Sydney, NS). I applied online. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Able to implement experience over the past several years to ensure that customer satisfaction is matched. I received a scenario which you had to remember key information from. "I've had two jobs where I did a lot of work with customers over the phone. Great job! All in all 4 weeks from application to offer If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. The process took 1 week. Step 6; Invited to do a medial. That's definitely very impressive. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. It consisted of being welcomed and then being split into different groups. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". I got chat interview with Qantas. Over my career, I've learned how to not let my emotions get the best of me. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. engine failure and some CTA radio work Exp. "I have no issue being subjected to a criminal background check and employment verification. 2 of them, i just need to say yes or no. What would you bring? Excellent! Work with the agent to develop and maintain a digital marketing system to promote the office. Discover our Australian domestic and international network, airline partners and oneworld. I guess its for if were rights person for this position. I had a chat interview for my first processing. We had to come up with an ad campaign for Qantas. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. What did you accomplish while you operated them? Nice job! See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. After that they invited me to attend the Assessment day. Step 7; Recieved job offer. Then, explain the steps you would take to find the right person with the answer. All in all 4 weeks from application to offer You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Qantas (Brisbane) in Jul 2016. Applicants must have obtained unlimited working rights. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. ", "Yes, I do! The purpose of this page is to help you prepare for your job interview. And how exactly do you prioritize? Are you good at math? For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Answer dates might appear two to three weeks before they were published. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. Freight - cargo, express, airmail, freighters, charters and customs clearance services. Adding an example will make your response more memorable and meaningful to the interviewer. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. why did you leave your previous job and why do you want to work with Qantas The process took 4 weeks. Qantas Airways Limited 4.0. Bookcar hire,car specials, commercial vehiclesandairport transfers. Darwin High School. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Around 20 of us were arranged to seat in a area, professionally dressed. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. I applied the position online, and it took one month to process. Restaurant and hotel reviews, photo galleries and travel articles. With lots of ways to use your points, youll be sure to find something you like. Get ready for your big adventure with our dedicated family section. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Book your perfect holiday with a flight and accommodation package. I applied online. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. There was about a month or two wait between each step. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. Qantas Airways Interview Questions To help you prepare for a Qantas Airways job interview, here are 35 interview questions and answer examples. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. . When have you gone above and beyond in your previous role? You must create your own answers, and be prepared for any interview question in any interview. . Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Find out more about inflight dining, entertainment, seat maps and more. Customer Service Business Agent at Qantas Greater Sydney Area. why did you leave your previous job and why do you want to work with Qantas Step 5; Reference checks. A poor customer experience and how did you handle 2. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. It was 5 questions about customer services. Good job! Choose the seat that suits you before you get to the airport on Qantas operated flights. did anything happen? Qantas are a good company to work for with regards to pay and conditions. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. $19 to $21 Hourly. If successful, hopefuls move on to a second round of interviews that typically take . what was the resolution?. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Discover our Australian domestic and international network, airline partners and oneworld. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. how did you handle it? It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. You . Great! A poor customer experience and how did you handle 2. The process took 9 months. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Sort by: relevance - date. The recruitment process varies from role to role, but the general process is outlined below. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. How to connect with us through Social media platforms. If so, mention this. The first hour was just kind of introduce of the position and the company. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. great experience, I applied online. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. There may be additional role specific questions which you'll need to answer so we can consider your application. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. Further details of this will be explained to you during the recruitment process. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. It consists of five questions. The process took 7 weeks. Provide additional details to further strengthen your answer. Travel and partner special offers available exclusively for our members. You have provided a good definition of what being professional means to you. It will redirect you to the airline's official page. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Restaurant and hotel reviews, photo galleries and travel articles. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. I guess its for if were rights person for this position. And don't forget to directly answer the question. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. I had a chat interview for my first processing. Asks whats one time where you had to disobey the rules. Ways to check-in for your flight including online and on your mobile. Book your perfect holiday with a flight and accommodation package. Our interview questions and answers do not represent any organization, school, or company on our site. Use your points for flights, upgrades, hotels, or car hire. Establish customer relationships and follow up with customers, as needed. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Qantas. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. I applied online the Qantas website and I got an email about a week later for chat interview. The process took 2 months. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". It was 5 questions about customer services. "I would not have any issues with the dress policies that you have in place for your staff. Expiry 03 March 2024 Firm price, if the ad is up the item is available. Contact us here. This is a strong answer. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. Apply for Customer Service Agent Perth at Qantas Airways Limited today! You come across as very level-headed, reasonable, and balanced. We believe the journey should be as exciting as the destination. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. 2. Excellent! Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. Make your answer more meaningful by discussing them. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". The next steps were background and security checks and finally a thorough medical which is at your own expense. The first part is an online interview. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. Can you talk about a time when you worked effectively with others as part of a team? This employer has not claimed their Employer Profile and is missing out on connecting with our community. I have had several jobs in the past that involved providing service to customers over the phone. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation.