Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. To be updated with all the latest news, offers and special announcements. Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. We were still not interested. If we can verify it in our system, an email will be sent to you with your password. Make sure any club youre considering can pass an easy scam test. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Don't have an account? So I stopped paying them, and they took money from my checking account (unauthorized) in addition to the $1K downpayment. Desired outcome: This is the version of our website addressed to speakers of English in the United States. After purchasing, I was told to just click Book Me and schedule my trip. All-Inclusive resorts may charge a mandatory all-inclusive fee. as it is a completely free way to help other owners find TUG on the internet! Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. Payment . We had a very similar situation happen to us - after years and years of successful timeshare ownership. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. On our way down to Hilton Head, we were a little bit behind schedule. The comments included "So you like throwing your money away?this is money you already spend on your vacations". Load More; Browse for Rent Browse for Sale Add Your Property. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. This post has been removed at the author's request. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. We stayed at the Island Links and attended a timeshare presentation. For a better experience, please enable JavaScript in your browser before proceeding. more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. Must call to book. It is not a good financial decision for us right not ($25,000 with $5000 down, $499 a month at 17% interest!). The room was filled with small desks and chairs each filled with potential buyers and their salesmen. I have tried multiple times and never receive a response from the request. and told them we wanted to cancel the contract or they could Registration as a Seller of Travel does not constitute approval by the State of California. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Report inappropriate content Robert F 2 posts 92. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. According to ARDA, the American Resort Development Association, the average cost of a timeshare in 2019 is $21,445. Now, they have changed the rules, once again, to only allowing "members only" 3 smart stays a year. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Must call to book. Offers void where prohibited by law. Recommended Reading: Best Places To Invest In Vacation Rental Property. They just came to our room. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. Claim it and get a lot of features. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. At this point I just wanted to get my money back and get out of there. Contributions should be appropriate for a global audience. The letter I sent via fedex was received by someone at PCV this morning. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point? Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Hang onto your paperwork. Scam Clue 2: A promotion claiming youve won something. Desired outcome: Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. So he takes us to another person so we can "check out". Login to participate on the website. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. Why? We returned $291.18/mo Est. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. He showed us the availability for the following year during the same week we purchased. After about another hour, I finally got through to the right person. Need to file a complaint? Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? membership takes 45 days to activate, 15 days after you can Also Check: Free Vacations For Cancer Patients. We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. 602560941. Palmera you have take advantage of to many families and it is time for answers. They can certainly be honest in that they deliver what they promise many travelers are happy with their memberships despite the risks and limitations. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. There are no exact matches available. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. She gets rude too and tells us she guesses we just like to waste all of our money. Our credit is being held hostage by Palmera Time Share. This offer only applies to new reservations. Have you tried contacting them? The Mitchells signed a one year contract with Vacation Inspirations at a price tag of more than $5,000. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. The latest complaint timeshare fraud was resolved on Aug 04, 2017. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. She tries to manipulate us into buying a different packagejust a vacation club without the ownership. Who do I contact??? Avoid doing business with Palmera. We were introduced to a conversion-type program, where currently owned-vacation properties would be taken over by Palmera, and points within those timeshares would be converted and used to purchase a timeshare at Palmera and Palmera would take over your previously owned properties, never was it mentioned that the previously owned properties would be listed until resold. Hawaii TAT Broker ID #TA-023-193-6000-01. Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. This business is not a member of Business Consumer Alliance. All Rights Reserved. more, You seem to have JavaScript disabled. Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. sonyasample@gmail.com. Need to find a different location? Down and my maintenance fee. Respect the privacy of others. Write reviews, ask and respond to questions, They promised it would be sold in 3. We are dedicated to delivering vacation memories that last a lifetime. He also danced around answering a lot of questions. Perhaps, the finest resort community along the Atlantic Coastline. This was enough to scare us away. would get enough money to pay off their time share. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. Resolution Sought Palmera Vacation Club headquarters 33 Office Park Road, Suite 219 South Carolina, Hilton Head Island 29928 United States Palmera Vacation Club phone number +1 888 887 2563 0 0 What is Palmera Vacation Club's email addresses? Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives Each unit is professionally decorated and refurbished every year. Time Shares. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. true. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! Clear all If I were you I'd get out of there as quick as you can. Vacation Club. We wouldn't budge. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. Our records indicate the company failed to respond to the one complaint brought to its attention. You are using an out of date browser. One thing I have now witnesses and everything was recorded just last year before COVID 19. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Login. OMG!!! This review was chosen algorithmically as the most valued customer feedback. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. With the average cost of a timeshare, you will have already made up what you paid for and more! Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. How much do you spend normally on your hotel? Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! When I called the number on the email, it took me to an automated service. I told him that I knew exactly what he was doing and that it wasn't going to work, we are not into being manipulated. Initial Palmera Vacation Club complaints should be directed to their team directly. 13 Palmera Vacation Club has been in contact with Ms. ***** File No. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). Palmera has an "F" rating with the BBB. Wyndham Timeshare. the good, bad, and the ugly.. SFX Preferred Resorts - vacation exchange? I am thankful that the only financial information I gave was our credit card. If you enjoy the TUG website/forums or found value in the information you learned from TUG. Submit a complaint and get your issue resolved. We want you to share your story, with both the good and the not-so-good. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. The most helpful contributions are detailed and help others make better decisions. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. Remove some or all of your filters below. VSI the company that supposedly sells your previous timeshare is also irreputable. Advantages to us so we were told: lower We purchased points with Palmera Vacation Club and the salesman told us we could get a 3 bedroom unit with our points at Coral Springs. They have their own points system to be used within the resorts that are on Hilton Head. On their websites, both businesses proclaim the best deals on vacations. I just want out. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. We have excellent credit and I don't want this to ruin it! Our records indicate the company failed to respond to the one complaint brought to its attention. Get direct access to Palmera Vacation Club through official links provided below. In reality, timeshares are not bad. And we prefer to vacation by ourselves instead of as a group. Working hours Sun 9:00 am - 5:00 pm Is this Your Business? Box 7602, Hilton Head Island, SC 29938. an attorney but they refused to negotiate with him. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. We purchased a timeshare with Palmera. All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. Each unit is professionally decorated and refurbished every year. Nothing is free. First off, I want to say that the people from Palmera are so hard to get ahold of. Nothing has been done and calling makes it clear no one cares. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. Fla. Taxes, additional fees and charges may apply. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. get quotes and more. Read Also: Sale Of Vacation Rental Property. Washington Seller of Travel Reg. Category Timeshares & Vacation Clubs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Everything was going ok. Our salesman told us that he would never buy a timeshare and that this was wasn't one. When I booked out trip, it took a solid week to speak to a representative. Fla. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. My decision to purchased was based on lies. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Palmera also has a Facebook page that we should all be posting on. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. No. I told them I was waiting on a check from them to pay off my old time share. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. Points 3,000 . He wouldn't take that. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. go back to original rules when we joined or get out of contract. Is this your company? Check the spelling of your query. 213. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. we are convinced we made a BIG mistake and composed a letter to cancel the contract. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Write reviews, ask and respond to questions, Already have an account? #3. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. Theres nothing worse than a cramped hotel room and lack of personal space. There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! I did this for over an hour. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. Contacts:There are no additional contacts. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. Theyre also applicable regardless of the comments tone. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please dont include personal, political, ethical, or religious commentary. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. Claim it and get a lot of features. So why do people still buy timeshares? This will surely increase the credibility of your complaint. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. | We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). With points, you have the utmost flexibility with booking trips where and when you want. After being told they could take a trip to Hawaii, the couple went back home to Alabama. How do I get out of this? As a world-class vacation exchange provider, RCI is focused on bringing membersflexibility and choice. Proudly SupportsTimeshare.com. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Existing reservations cannot be canceled and reconfirmed under this discounted travel offer. Please let me know about a class action lawsuit against Palmera if one exists. Has that happened to anyone else? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. Palmera Vacation Club. If a deal is actually honest, it will still be there after you take a day or so to check it. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". The Palmera membership also included a Quest Vacation Club membership. View Details. Reviewers write the most about Palmera Vacation Club Timeshare Selling and give it 1.7 stars out of 5. Rental: CST: 2081369-50. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. Some systems only allow USPS. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. One of the worst decisions of our life. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. to the resort just about 1 year later and went to the sales office Our ETA was just after 5, so I wanted to call in. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. B. brenda123129 of FARMINGTON, US. This is the version of our website addressed to speakers of English in the United States. View summaries of the complaint descriptions and responses. 3000 points may have been enough for a full week in the dead of winter but shoulder season is around 8500 for a week and summer is about 10,650 points per week and more in the newest resort. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. Submit a complaint and get your issue resolved. I even saw some stuff abour class action lawsuits. Claim Business, Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals.