Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. They will call you to confirm their arrival time and to find out about any access requirements. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. 2. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Depending on the provider and package you choose, you might be able to avoid paying for line installation. The fault is due to damage caused by someone at the customer's premises. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You can view these money saving ideas by clickingHERE. If the work is complex, Openreach will take longer to do all the external work. This cookie is set by GDPR Cookie Consent plugin. Response was given fairly soon after initial slection. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Replying to . . @bt_uk. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. on I could not recommend working for BT Openreach at all. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Just click on. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Apprenticeships. business and public sector, Media When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Normal for Openreach is 5 days a week 7.12hours a day. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Accept cookies to experience the full functionality of this page. The BBC is not responsible for the content of external sites. They'll aim to do this within 5 working days of you placing your order. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Then just follow our step-by-step guide to install your broadband yourself. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Mar 2018 - Present5 years 1 month. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Account and billing. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . these comments are my own and in no way represent any company that i may or may not be linked too. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. 26/04/2017. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. By clicking Accept All, you consent to the use of ALL the cookies. Analytical cookies are used to understand how visitors interact with the website. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. The live chat person wasn't at all helpful and actually closed the chat without resolution. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Youll be sent a new hub, so keep it somewhere handy. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Myself and my team cover the whole of the UK. In your case, communication between the two appears to have broken down badly. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. If you currently work for the BT Group please apply directly through the Internal jobs board. The strikes will take place on 29 July and 1 August. Read about our approach to external linking. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Their service has stopped working and it is not fully fixed after two full working days. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. as per usual ,engineers working across the road and our broadband goes down. Announcements, Guides & Community Updates. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Your working hours Our engineers work 37.5 hours a week. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. sector, For global These cookies will be stored in your browser only with your consent. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Training is rushed, clothing is poor and supervisory support is weak. @richthestag. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. (adsbygoogle = window.adsbygoogle || []).push({}); Sustainability, Northern Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. All in a day's work | 17 comments on LinkedIn With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. If you aren't available, someone over 18 will need to be around. Job Responsibilities: Undertake poling when required Work on RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Your contracted to 37.5 hours a week for work which your are field based. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. The fault is due to theft, loss or removal of equipment. The Communication Workers Union (CWU),. Engineers from Openreach managed to cut our telephone line while they were working on our road. The engineer first needs to turn on the cable that runs from the street cabinet to your property. More strikes are planned in the coming weeks in the rail dispute. What is a Fibre to the Premises (FTTP) Service Identifier? You were left wondering if this was just a temporary fix. New grading structure. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. on and. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Missed appointments. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Its not BT Openreach, its simply Openreach, a BT Group company.. business and public sector, For business and public Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Theyll need to get in touch with you, so please give us your mobile number for us to share. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Working from home no service passing the buck. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. How long is the appointment? After a . Civil's don't have to give the hrs travel time as you have to start at a yard. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Theres no charge for most engineer visits. Please only call if you have a letter from the government saying you are high-risk. Replying to . 15h06. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. You might not need a visit, just the right advice and help to identify the problem! Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 So we have a line that works upstairs but he has broken the one we want downstairs. The difference between the engineers was night and day. Call us on0800 800 150to discuss your installation. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. You can view these money saving ideas by clicking HERE. There's more to Openreach than meets the eye. They showed their strength but on Monday they will show their generosity. Complex Engineering Reception and Triage. Within 10 working days, Openreach will have completed their survey. We had to say we were from Openreach, working on behalf of their Service Provider . Work Experience. Thing is there is a lot of stuff under footways so you can't go mad. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you need help email your.problems@observer.co.uk. BT argued that you still received a partial service. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. bt openreach working up a pole today. 30-03-2021 BT won't send no one out because @SkyHelpTeam are my provider. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. & Broadcast. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. The ISP said it can take up to 72 hours. What are the time slots for Openreach engineer appointments?