Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. what could be the possible reason for that? If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Use the routers Smart Setup feature to set up the BT Hub again. youre a lifesaver. Users . In some cases, if you are able to use cellular data to get online, you can use other websites like DownDetector to see if the service is down or if others are reporting the same issue as you. 3. Tried all options. Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. In order to figure out which resolution steps you need, you must determine if the WiFi connected but no internet error is impacting one single device or your entire local network. OnePlus Nord, Android phone connected to wifi but no internet! All of your network traffic needs to flow through the proxy server, which means that if your proxy fails, you can experience a number of connection issues, ranging from slowdowns to having no internet at all. Press the Power button again until all the lights come back on. Both devices have been through many updates and been factory reset. Here, both the laptop and phone say connected, but no internet access. You'll see a list of the names of networks that are in range of your computer, Find your Hub's name in the list and click on it to highlight it. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Jim has been testing and reviewing products for over 20 years. When you purchase through links in our articles, we may earn a small commission. Here are some things to try: Check your Smart Hub is switched on; Check if your Smart Hub light is solid blue; Restart the hub and try connecting; Try again later. Customers of BT 's UK broadband service, specifically those with the provider's latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device's WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands. You need to check if this feature is enabled and if it is in allow or deny mode. 06:15 AM I've had the problem since buying the tablet, although I updated it to the latest Android version right at the beginning, so I couldn't tell you if it was ok before the update. On a friend's Huawei router both devices seemed ok. Because of this I gave up trying to fix it some time ago. I am using wifi then get the message connected but no internet, or wifi disconnected. His main beats include VPN services and antivirus. 07:18 PM This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286 ) which prevents devices on the 5GHz band from communicating . Very good and thorough guide to step through all of the possible issues for this. Ok, I have internet in ethernet, romping in at 50Mb!. BT.com Log in - BT Broadband 29-06-2020 I did step 1 4 then restarted my computer and boom it worked. This worked for me thank you. Sorry not much help, but a bit of background info. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. In this case, you can try the next solution, which is directed at fixing your PCs Wi-Fi setup, rather than the router itself. 21h41, I'm so glad I decided to come on here and saw this. Very odd, on Glad to see I'm not the only one. Has connected to TP-Link extender but no internet, what can I do They know there is a big problem with WiFi which can't get fixed with one of their "problem solutions"! An example of a router's IP address is 192.168..1 and you'd type it in just like that with nothing else. This includes information for tablets and Kindles, not just mobiles. Click on the dropdown for your Hub to get started. For example, WiFi repeaters and range extenders are notorious for introducing their own set of network stability and connection issues. Visit our welcome pages for help getting started with your new products and extras>, Connecting a mobile phone, tablet or Kindle. This is Apple's name for its wireless technology and most recent Macs have it installed as standard. Techwalla may earn compensation through affiliate links in this story. Not to be confused with 5G, 5 GHz refers to your WiFi routers frequency. Test your internet again to see if this resolves the issue. Help for BT Hubs | BT Help If you are connecting to your primary router and still dont have internet, you will need to focus on your router next. The HubManager acts as the primary interface through which BT customers can modify all of the details and operational logistics of their BT Hub. However, if there is a hardware problem like a damaged network card or router then you will have to contact a technician. Thank you so much. BT Homehub is the previous name assigned to what is now the BT SmartHub family of wireless routers modems designed exclusively for use with BT's product lineup. Broadband ISP BT Deploys Fix for Smart Hub 2 Router WiFi Bug UPDATE If your WiFi still has no internet access after making this change, you can also test with the other wireless modes available in the drop-down. How do I connect to a BT Wi-fi wireless hotspot? Original post - 22nd April 2021: Hey everyone, We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 25-06-2020 Visit the router manufacturers website, search for the. The USB port replacement part HC3Z-19A387-E can be acquired from any Ford dealership and it costs about $50. All you need is the Hub's network name (SSID) and password. 04-10-2021 These include information relating to your current wireless network status, a report on the specific devices that are currently connected to your wireless router, a performance evaluator which will allow you to test the strength of your connection, as well as a gateway to access both the 'Smart Setup' feature and the 'Advanced Settings' portal. Other devices worked well . Let us know in the comments which solution method worked for you or if you have found another way to fix this pesky internet connectivity issue. Many users report a hotspot connected but no internet issue because while the WiFi hotspot may be enabled on their Android smartphone or iPhone and other devices can connect, their cellular or mobile data is probably turned off. If you are unable to connect to a BT Hub, check to see if the problem is associated with your PC or the router. After a few moments, the central light will change to blue, while the Broadband light turns off. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. You just need to know the correct IP address. (No power button? Use Windows Network Troubleshooter. Not just malware, legitimate computer applications can also block internet access, even if your computer says that there is a WiFi connection. 21h39. Update the network adapter. Thank you for your detailed listing. You can re-use your filter and Ethernet cables, so please keep them. You may need to bring up a list of available networks, find yours, and connect to it. 25 Comments. A steady blue means that the Hub is connected to your broadband. on Right-click "Command Prompt", and click "Run as administrator". We have a dual socket and have tried the cable coming from that, and also tried using the seperate cable in the top dsl hole to hub, again makes no . Thanks for the helpful guide. Here is How to Solve It Easily, 405 Method Not Allowed: How to fix this HTTP error, Bridge Mode vs Access Point: Understanding Home Networks, Basics of Bridge Mode and How to Enable or Disable It on Your Router, Your JBL Speaker Wont Charge? Here are some errors you may see: Chromecast Setup: Unable to connect to Chromecast He also covers smart home tech, mesh Wi-Fi and electric bikes. 6 Quick Steps to Fix Your BT Broadband - Internet Broadband Deals At times, when this problem occurs, the cause might be related to your PCs Wi-Fi/network connectivity. 05:03 AM BT Group completes multi-million pound revamp of Belfast HQ in. If your computer has built-in wireless, turn it on by either using the wireless switch (if your computer has one) or activating wireless from within the wireless software. That's easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. 05:23 PM We recommend you try DriverFix because it is easy to use and lightweight. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Type this IP address into your favorite web browser to open your routers management console. Yes I've tried that, connecting to a different WiFi network. Windows was unable to connect to BT Home Hub [Full Guide] I've tried numerous times, rebooted the router, moved the devices so they are literally next to one another. I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. Click on a.. All our Hubs have wi-fi as standard, and it's easy to connect a whole range of computers and devices to them. Option 12 was the solution to my problem. Thanks a lot. There's so much entertainment to enjoy with the Samsung UE32T5300 32 inch Full HD, Smart TV.Buy this TV with the Samsung B650 Soundbar and get 150 back using codeVAB7Lin checkout.Buy this TV with the Samsung B430 Soundbar and get 75 back using codeVAB7Kin checkout.Each code can be used once and not at the same time as other offer codes. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password are printed on the back of the Hub. The router is a Fritzbox 7490 and it has been factory reset and had several firmware updates also. Synology Drive iOS mobile app allows you to easily access and manage Thank you so much. I suddenly could not access chrome or gmail, but only on my laptop. 2. in. A network reset will change your settings back to their default state and remove all network adapters as well. Can connect to router but no internet access. 04-10-2021 I can . My issue wasnt on here it was fixed by setting date and time to the correct ones. How to fix lost broadband connections | BT Business [HOW-TO]: Troubleshooting Remote Connectivity Issues If you have identified the application that causes your internet connection issue, but you cant figure out why then your best option is to replace that app with a similar tool from another vendor.